These terms apply when you use B5edmtak ("we", "us", "the platform") to book a device repair. By creating an account or booking a repair, you agree to them. Please also read our Privacy Policy.
1. What we do
We connect you with verified, independent repair technicians and manage the job for you: we take your request, assign a technician who covers your area and device type, keep the diagnosis, quotation, payment and warranty on record, and step in if something goes wrong. The repair itself is carried out by the technician.
We currently serve selected areas and device types. If yours isn't covered yet, you can join the waitlist and we'll let you know when it is.
2. Your account
- You log in with your mobile number and a one-time code. Keep your phone secure - anyone with access to it could access your account.
- One account per phone number. The information you give us must be accurate.
- You must be 18 or over to use the platform.
3. Booking a repair
- Describe the problem as clearly as you can and place the pin where the technician should come. Photos help.
- A technician will be assigned to your request. They'll contact you if they need more details.
- If you turn on WhatsApp updates (the switch when you book), we send updates about your request on WhatsApp - for example when a technician accepts it or your quotation is ready. You can turn them off at any time on the My Jobs page.
- Before handing over a device, back up your data and remove SIM and memory cards where possible. Repairs can require a reset, and we can't be responsible for data loss (see section 9).
4. The diagnostic fee
- The diagnostic fee for your type of device is shown when you book. It covers the technician's inspection.
- If you approve the quotation, the diagnostic fee is included in the repair price - you pay the quoted amount only.
- If you decline the quotation, you pay the diagnostic fee to the technician for the inspection.
- The fee shown when you book is the one that applies to your request, even if we change our prices later.
5. Quotations
- After the inspection, the technician sends you an itemised quotation in the app. It is never less than the diagnostic fee, because the fee is included in it.
- The technician may revise the quotation before you decide. You always decide on the latest version you've seen; if it changed while you were looking at it, the app will ask you to review it again.
- The quotation shows the warranty that comes with the repair.
- Nothing is repaired without your approval in the app.
6. Payment
- You currently pay the technician in cash when the repair is completed (or when you decline, for the diagnostic fee).
- The technician records the payment in the app. Please check and confirm the amount in your job page. If it's not what you paid, tell us there - we'll look into it.
- Only pay the amounts shown in your quotation or diagnostic fee. If you're asked to pay more, please tell us.
7. Cancelling
- You can cancel your request in the app free of charge until the technician starts the diagnosis.
- After the diagnosis has started, contact us to cancel. If you decline the quotation, the diagnostic fee applies (section 4).
- We may cancel a request if we can't serve it (for example, no technician is available in your area), and we'll let you know.
8. Warranty
- Repairs paid through the platform come with a warranty. Its length depends on the type of device and is shown on your quotation before you approve it.
- The warranty starts on the day you pay for the repair and lasts until the end of the last day shown in your job page (Beirut time).
- What's covered: the same fault coming back after the repair, including the parts and work involved in that repair.
- What's not covered: new damage (for example drops or liquid), a different fault, normal wear, or a device that has been opened or repaired by someone else since.
- How to claim: open the job in the app and tap "Warranty claim" while the warranty is active. We'll review your claim and assign a technician - usually the one who did the original repair - to inspect it.
- If it's covered, the repair is done free of charge, with no diagnostic fee.
- If it's not covered, we'll tell you why. You can then book a regular repair if you wish. The decision is confirmed by our team, not by the technician alone.
- The warranty covers the repair itself, not the whole device.
9. Liability
- Technicians are independent professionals and are responsible for the work they carry out. We verify technicians, manage the job, handle warranty claims and help resolve problems.
- We're not responsible for data stored on your device, pre-existing damage or faults, or problems caused by misuse after the repair.
- To the extent permitted by law, our responsibility in connection with a repair is limited to the amount you paid for that repair. Nothing in these terms limits rights you have under Lebanese consumer protection law that can't be limited.
10. Reviews
- After a job, you can rate your technician. Reviews are seen by the technician and our team; they are not public.
- Please keep reviews honest and respectful. We may unpublish a review that is abusive, false, or unrelated to the job.
11. Your conduct
Please treat technicians with respect and provide safe access for home visits. Don't use the platform for anything unlawful or to harass anyone. We may suspend accounts that break these terms.
12. Changes
We may update these terms. We'll change the version and date above and, for important changes, ask you to accept the new version in the app.
13. Law
These terms are governed by the laws of Lebanon, and the courts of Beirut have jurisdiction over any dispute.
14. Contact
B5edmtak - Lebanon
Email: support@b5edmtak.com
Phone / WhatsApp: +961 70 113 186